Help Center

Frequently Asked Questions

How do I place an order?

To place an order, browse our shop, click on the product you wish to purchase, and select ‘Add to Cart.‘ When you are ready, click the shopping cart icon at the top of the page, review your items, and click ‘Proceed to Checkout’ to complete your order. How can I apply a coupon or discount code? You can enter your coupon or discount code on the Shopping Cart page or during Checkout. Please be sure to look for the field labeled ‘Coupon Code’ or ‘Apply Discount’ and click ‘Apply’ to see the discount reflected in your total. What forms of payment do you accept? We accept all major credit cards, including Visa, MasterCard, and American Express. We also offer secure payment options via services such as PayPal and Apple Pay.

Where is my order? How do I track it?

Once your order has been carefully handmade and shipped, you will receive an automatic Shipping Confirmation Email. This email will include your USPS Tracking Number and a direct link to track your package’s journey. Please allow up to 24 hours for the tracking information to update once you receive the email.

How long does shipping take?

All products are handmade with care. Our standard processing time is 3-5 business days. For large or highly customized orders, this may extend up to 7 business days before shipping. After shipping via USPS, delivery time typically takes an additional 3-5 business days within the United States.

Do you ship internationally?

No, at this time, we only ship to addresses within the United States. We apologize for any inconvenience.

What is your return/exchange policy?

Due to the handmade nature of our products, all sales are final except in the case of damage during shipping. We do not accept returns or exchanges for any other reason.

How do I report a damaged item and get a refund?

If your product arrives damaged, please email high-resolution images of the damage to alchemistsjourney.life@gmail.com within 24 hours of receiving your order (as shown in the tracking confirmation). Once we verify the damage, we will issue a full refund or replacement for the item.

How long does a refund take?

Once your refund is approved, it is typically processed within 3-5 business days. The time it takes to post to your bank account or credit card depends on your financial institution.

How do I contact customer support?

For all support and customer service inquiries, please email us directly at alchemistsjourney.life@gmail.com.

For personalized assistance or questions not covered in our FAQ, please reach out to our customer support team directly.

Email: Alchemistsjourney.life@gmail,com
Response Time: We strive to respond to all inquiries within 1 business day (Monday to Friday).

Review our official company policies: